Family HubPrivacy policy
Last updated: October 2, 2026
Family Hub (“we”, “us”) runs the hosted Family Hub service at thefamilyhub.online, my.thefamilyhub.online and each family’s own address under app.thefamilyhub.online. This policy explains what information we keep, why, and the choices you have. The short version: your family’s information is used to run your hub and nothing else. We don’t sell it, we don’t show ads, and we don’t use it to profile you.
What we collect
- Your account: your name, email address, the hub address you chose, your plan, and when your trial or subscription started and ends.
- What your family adds to your hub: family members’ names, calendar events, chores, lists, meals, rewards, photos settings, notes and anything else you put in. This lives in your family’s own database and is only used to show it back to you.
- Connected calendars: if you connect iCloud or another calendar, we store the sign-in details you give (encrypted) so your hub can keep the calendars in sync.
- Payments: handled by Stripe. We never see or store your full card number; we keep only a reference to your Stripe customer and subscription.
- Technical information: like any website, our servers log IP addresses and basic request details to keep the service secure and working. Logs are kept for a short time.
How we use it
- To run your hub and the account site, and to sync the calendars you connect.
- To send the emails and notifications you ask for (reminders, chore approvals) and service emails about your account, trial, payments or changes to the service.
- To take payments and prevent fraud and abuse.
- To keep backups so we can recover your hub if something goes wrong.
We don’t send marketing emails unless you’ve asked for them, and we never sell or rent your information.
Children
Family Hub is set up and managed by a parent or guardian, who may add children to the family’s hub. Children’s information is entered and controlled by that adult account holder and is only used to run the family’s hub. A parent or guardian can view, change or delete it at any time, or ask us to.
Services we use
We rely on a few trusted providers to run Family Hub. They only get the information they need to do their job:
- InterServer (United States): the servers that host Family Hub and its backups.
- Cloudflare: domain name service and protection for our websites.
- Stripe: payments and billing.
- Brevo: sending emails.
- Google Firebase: delivering notifications to the Android app.
How long we keep it
We keep your hub while your trial or subscription is active. If a trial ends without a plan, or a subscription ends, the hub is paused and kept for 60 days so you can come back; after that the hub, its data and its backups are deleted. You can delete your hub and account yourself at any time from my.thefamilyhub.online. Backups are kept for up to 14 days. Payment records are kept as long as the law requires.
Security
Every family’s hub runs separately with its own database. Connections are encrypted (HTTPS), stored passwords for connected calendars are encrypted, and access to our servers is restricted. No service can promise perfect security, but we take it seriously and will tell you promptly if something affecting your information happens.
Your choices and rights
You can see and change your family’s information in your hub, and download or delete your hub at any time. You can also email us to ask for a copy of your information, to correct it, or to delete it. Depending on where you live (for example under the GDPR or California law), you may have further rights, and we’ll honour them.
Changes
If we change this policy in a way that matters, we’ll update the date above and let account holders know by email.
Contact
Questions or requests: hello@thefamilyhub.online.